Delivery times and shipping options may vary depending on product availability, order size and delivery location. Our aim is always to ensure products reach customers quickly and reliably.
Orders are processed as quickly as possible after they are placed.
In many cases, orders placed during normal business hours will begin processing the same day. Orders placed outside of business hours may be processed on the next working day.
Estimated delivery lead times will be displayed at checkout before an order is confirmed.
Due to ongoing global supply chain volatility, delivery timeframes may vary depending on product availability, supplier location, delivery destination, courier capacity and wider market conditions.
Any delivery dates or timeframes provided are estimates only and should not be treated as guaranteed. We will do our best to keep customers informed of any delays or changes affecting their order
Delivery costs may vary depending on factors including:
Any applicable delivery charges will be clearly displayed during the checkout process before an order is confirmed.
Some products, particularly larger containers or bulk quantities, may be delivered via pallet courier or specialist freight depending on size and weight.
Customers should ensure there is suitable access for delivery vehicles where larger shipments are expected.
Customers should ensure that the delivery address provided during checkout is accurate and that someone is available to receive the order where required.
Responsibility for the goods transfers to the customer once the products have been delivered to the specified address.
If there is a problem with your delivery, please contact the Velocity Edge team as soon as possible so we can help resolve the issue. Providing your order number and details of the issue will help us investigate quickly.