Because many of the products supplied through the platform are oils, fluids and technical products, returns may be subject to certain conditions to ensure product quality and safety.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Where an issue is confirmed, we will arrange a replacement, refund or suitable resolution.
To help us resolve the issue quickly, please provide:
In some cases, unused products may be eligible for return. To qualify:
All returns must be authorised by Velocity Edge before being sent back.
Return shipping costs may apply unless the return is due to an error on our part.
For safety and quality reasons, we cannot accept returns of:
To request a return, please contact our team and include your order number and details of the request.
Once approved, we will provide instructions for returning the product.