Below you’ll find answers to some common questions about Lubricants, Shipping, our service and more. If our FAQs still don’t answer your questions, please get in touch with us.
You can search for products, compare options and place an order directly through the Velocity Edge platform. Simply add the items you need to your basket and complete the checkout process.
No. You can place an order directly through the Velocity Edge platform without creating an account.
Yes. You can add multiple products to your basket and place them as a single order.
Yes. Velocity Edge can supply larger quantities including drums, IBCs and other bulk orders depending on product availability.
If you require very large volumes or custom supply solutions beyond standard container sizes, please contact the Velocity Edge team and we will be happy to discuss your requirements.
Many lubricants have alternatives across different brands. If you are unsure whether a product is suitable or are looking for an alternative option, please contact the Velocity Edge team and we will be happy to help.
Yes. Velocity Edge delivers across the UK. Delivery availability for other locations may depend on the product and supplier.
International orders may be possible depending on the product, quantity and destination.
As logistics, shipping regulations and documentation requirements can vary between countries, international orders are handled on a case-by-case basis. If you are interested in placing an international order, please contact the Velocity Edge team to discuss your requirements.
Due to current global supply chain disruption, delivery times can vary between products and orders.
Where possible, we will show an estimated delivery timeframe at checkout before you place your order. This estimate may depend on stock availability, supplier dispatch times, courier capacity and your delivery location.
Please note that delivery estimates are provided for guidance only and are not guaranteed. We will keep you updated if there are any changes to your order.
Some larger items such as drums, IBCs or bulk quantities may be delivered via pallet courier depending on the size and weight of the order.
Payments made through the Velocity Edge platform are processed securely using Stripe, allowing customers to pay using standard online payment methods at checkout. Customers can also choose to pay by invoice via BACS transfer during checkout if this is their preferred payment method.
For businesses with more complex or higher-volume purchasing requirements, Velocity Edge can provide account-managed support.
This means a dedicated member of the team can help manage your purchasing requirements, from product selection and specifications through to ordering and delivery coordination.
If you are interested in this type of support, please contact the Velocity Edge team and we will be happy to discuss how this could work for your organisation.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and details of the issue so we can resolve it quickly.
If you have a question about an order, delivery or product, you can contact our team through the contact page on the website. We aim to respond as quickly as possible and help resolve any issues efficiently.